Terms and Conditions for Dog Walking Services – United KingdomIntroductionThank you for choosing our dog walking services. These Terms and Conditions ("Agreement") outline the rights, responsibilities, and expectations for both parties regarding the dog walking services we provide. By booking our services, you agree to abide by these Terms. Please read them carefully before making a booking. If you do not agree with any of the terms, we kindly ask you to refrain from using our services.1. Agreement to TermsBy using our dog walking services, you confirm that you accept these Terms and Conditions. These Terms will apply to all dog walking bookings made with us. This Agreement becomes effective as soon as the service is confirmed and the booking is made.2. Service Booking and Confirmation- Booking Process: To schedule a dog walking session, you must provide the required information, including the date, time, location, and details about your dog (such as breed, age, and any specific care requirements).
- Service Confirmation: After receiving your booking request, we will confirm availability and provide a summary of the service, including the agreed-upon time, duration, and price.
- Cancellations: If you need to cancel or reschedule a service, please notify us at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled walk will incur a cancellation fee.
3. Service Fees and Payment- Service Fees: The fees for dog walking services are determined by the duration and frequency of the walks, as well as any special requests or requirements. Prices will be discussed and agreed upon prior to service confirmation.
- Payment Terms: Payment must be made at the time of booking or as agreed upon with our team. We accept payment via bank transfer, debit/credit card, or other available methods.
- Late Payment: If payment is not received by the agreed-upon time, we reserve the right to refuse service until the payment is settled.
4. Dog Walking Service- Duration and Frequency: The duration and frequency of walks will be agreed upon during the booking process. Services can be adjusted based on your dog's needs and your preferences.
- Walking Conditions: Our walkers will ensure the safety and well-being of your dog during each walk. Dogs will be walked in appropriate environments, and we will ensure they are well cared for throughout the walk.
- Group Walks: If your dog is participating in a group walk, we ensure that all dogs in the group are compatible with each other. However, if your dog has specific behavioral issues or requires one-on-one attention, we may recommend solo walks for a better experience.
5. Client Responsibilities- Dog Health and Behavior: You must ensure that your dog is in good health and able to participate in walks. If your dog has any medical conditions or behavioral issues (e.g., aggression, anxiety), it is your responsibility to inform us before the walk.
- Leash and Identification: All dogs must be on a leash during walks unless in a secure, enclosed area. You should ensure that your dog wears proper identification (collar with ID tag or microchip) in case they get lost.
- Proper Care Instructions: If your dog has specific care needs (e.g., dietary restrictions, medication), you must provide this information ahead of time.
6. Liability and Insurance- Liability: While we will take every precaution to ensure your dog’s safety, we are not responsible for any injuries or damages that may occur during the dog walking service, including but not limited to accidents or injuries to your dog, other dogs, or third parties.
- Insurance: We carry appropriate liability insurance for our services, but we recommend that you also have pet insurance to cover your dog in case of injury or medical issues.
- Loss or Injury: In the event that your dog goes missing or is injured while under our care, we will take all reasonable actions to locate them and seek veterinary treatment. You will be responsible for any veterinary costs incurred.
7. Safety and Conduct- Dog Behavior: If your dog exhibits dangerous or disruptive behavior during the walk, we reserve the right to terminate the walk early. We will notify you immediately if such an event occurs.
- Weather Conditions: In cases of extreme weather (e.g., storms, heavy rain), we reserve the right to cancel or reschedule the walk to ensure your dog’s safety.
- Walk Modifications: We may modify the walk based on factors such as weather, safety concerns, or the behavior of your dog.
8. Confidentiality and PrivacyWe respect your privacy and the confidentiality of any personal information provided. Your contact information and details about your dog will only be used for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.9. Termination of ServicesWe reserve the right to terminate our services with immediate effect if you breach any of these Terms, or if we feel that the safety or well-being of your dog or our team is compromised. In such cases, no refund will be provided, and any outstanding payments must be settled.10. Amendments to TermsWe reserve the right to update or modify these Terms and Conditions at any time. Any changes will be communicated to you, and it is your responsibility to review them periodically. Continued use of our services after such changes signifies your acceptance of the updated Terms.11. Dispute ResolutionIn case of any disputes, we will attempt to resolve the issue amicably through communication. If the dispute cannot be resolved through direct discussion, both parties agree to attempt mediation before pursuing legal action.12. Contact UsFor any questions, concerns, or clarifications regarding these Terms and Conditions, or our dog walking services, please reach out to us through the provided contact methods. We are happy to assist you and ensure your experience with our services is exceptional. 